Many times we get so caught up in getting things done and getting
them out there that we can forget to add the little touches. It's those
little things that can often mean the difference between good and great.
For example, if you run an Internet business ensure that you have not
just an e-mail but also a phone contact. This means that customers can
reach a 'live' person. Perhaps you also offer several payment options
instead of just the usual one or two.
That small touch goes a long
way in creating happy customers. The added value being that a happy
customer is usually a repeat customer. When you give your customers this
top notch level of customer service they look to you for more great
work, they tell their friends about the great service they received, and
above all they grow to trust you and what you're offering them.
Reaching
a person is just one small touch that you can add to your business to
make sure your customers are beyond satisfied. There are several easy to
implement techniques that you can add to your business starting today
to bring in and retain more customers.
The idea is not to only
handle problems but deliver a level of customer service that goes beyond
just handling problems that come up. You want to not only meet your
client's expectations of service, but exceed them whenever you can.
There's
no fancy software here, just honest and true techniques to help you
build lasting customer relationships, growing your business almost
effortlessly.
Sunday, June 28, 2009
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