Telemarketing is a pretty old business. Telemarketing got its start
in the 1950s and has not changed much since it began. The laws that
govern telemarketing have become stricter, so it has become necessary
for the direct marketing industry to change their focus. One of the new
avenues of business that telemarketers are getting into is an internet
marketing strategy.
The earliest forms of telemarketing were
generally used to sell magazine subscriptions to customers through the
phone, using a system of database marketing. Gradually, more and more
soliciting was done over the phone, until it got to the point that
telemarketing calls were being made at all hours of the day and evening.
At this point, the government stepped in and started invoking laws for
direct marketing so that the telemarketing companies were not able to
call as often. This was good for customers, but of course, it was bad
for the telemarketing companies. Some of the laws that were imposed on
the telemarketing companies encompassed things such as the time when
they could call, being required to stop calling if someone asked to be
removed from the call list, and introducing the national do not call
registry. This enabled people to take themselves off of any
telemarketing list, making it illegal to call them for any kind of
solicitation. With so many people taking themselves off of the
solicitation lists, the telemarketing companies have had to turn to
other means of income generation to keep themselves in business. Now,
many telemarketing companies are turning to online marketing to keep
turning a profit.
The traditional telemarketing sales format is
not used in an internet marketing strategy. Some companies are still
using outbound telemarketing by having people set up appointments on the
phone to be finished later with internet appointments. Another way to
bring telemarketing into the future is through the creation of the
virtual call center. This saves the telemarketing companies money
because people are working from home for a reduced salary, thus reducing
their overhead costs. Instead of using database marketing they just use
online marketing. People are more likely to visit online advertising
than they are to listen to telephone calls.
As you can see, a good
internet marketing strategy is needed as the internet has a much larger
role in the world of telemarketing. Some companies have completely
switched to the internet as a means of saving business costs by having
people call from home through a virtual call center. Other marketing
professional companies are changing their focus completely to address
the new interests of today's society. Overall, the world of
telemarketing and direct marketing is changing and will never be the
same again.
Subscribe to:
Post Comments (Atom)













No comments:
Post a Comment