Wednesday, January 11, 2012

"I have to think it over."

One of the most dreaded customer objections is "I have to think it over." Here are some responses that can help get past it:

>> "What exactly do you want to think about?"
>> "Let's think it over out loud. Sometime two heads are better than one."
>> "Let's think it over while it is fresh in your mind. What are some of the items you need to know more about?"

Source: Selling Power magazine

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