Telemarketing has been around for many years and remains much the
same. It is believed that the direct marketing industry first got
started in the 1950s. However, in recent years, the laws guiding
telemarketers have become much stricter, which has made it much harder
for the telemarketing companies to work. Consequently, telemarketers
have turned to other avenues for generating income and profits. Internet
marketing is a new form of telemarketing that takes advantage of the
many people who are online.
The earliest forms of telemarketing
were generally used to sell magazine subscriptions to customers through
the phone, using a system of database marketing. Gradually, more and
more soliciting was done over the phone, until it got to the point that
telemarketing calls were being made at all hours of the day and evening.
At this point, the government stepped in and started invoking laws for
direct marketing so that the telemarketing companies were not able to
call as often.
This was good for customers, but of course, it was
bad for the telemarketing companies. Some of the laws that were imposed
on the telemarketing companies encompassed things such as the time when
they could call, being required to stop calling if someone asked to be
removed from the call list, and introducing the national do not call
registry. This enabled people to take themselves off of any
telemarketing list, making it illegal to call them for any kind of
solicitation. With so many people taking themselves off of the
solicitation lists, the telemarketing companies have had to turn to
other means of income generation to keep themselves in business. Now,
many telemarketing companies are turning to online marketing to keep
turning a profit.
The traditional telemarketing sales format is
not used in internet marketing. Some companies are still using outbound
telemarketing by having people set up appointments on the phone to be
finished later with internet appointments. Another way to bring
telemarketing into the future is through the creation of the virtual
call center. This saves the telemarketing companies money because people
are working from home for a reduced salary, thus reducing their
overhead costs. Instead of using database marketing they just use online
marketing. People are more likely to visit online advertising than they
are to listen to telephone calls.
Internet marketing is becoming a
big deal in the telemarketing industry. Many companies have changed
their whole business structure over to an online virtual call center
structure. Still other marketing professional groups are becoming online
marketing companies. It is easy to see that the world of online
marketing is just beginning to reach its full potential in the marketing
world.
Saturday, January 3, 2009
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